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When head and desk collide...
Jun. 14th, 2007 07:36 amStill no home phone or DSL connection. It seems that although Verizon is doing its job, another company--the one who apparently made a deal with the apartment complex--isn't.
Basically, this other local company, 'Grande Communications', goes around the Dallas/Ft. Worth area and makes deals with complexes. To wit; 'Let us have control of the wiring in your phone room, and we will offer your tenets a sweet service deal if they chose us as their provider'.
Which is great, I suppose, if as a tenet, you were interested in their offer. Which I wasn't. I like Verizon. They will bend over backwards for you, and in fact tried to Monday when I tried to get the damned phone and why it wasn't working right figured out.
Problem being? Since Grande owns the apartment complex phone box, Verizon can't get in to switch over the two wires to get the old number off and mine functioning completely. My line is activated, you see, but it's not reaching me because of two little wires that Grande hasn't moved and replaced yet.
So I spent a couple of hours getting a clear idea on this and what it takes to get Grande to give me my damned phone line. I got bounced between them, my apartment manager, and Verizon several times. Finally, when Verizon realized that I was getting the run around, they parked me with a tech and started calling themselves and keeping me updated as they talked to Grande.
What it boils down to is 'We (Grande) finally got the service request from Verizon and will switch your wires either Wednesday or Thursday'.
A full week after the phone has been activated.
...Yeah. Can you feel the celtic temper starting to boil? I can.
Anyhow, so Verizon told me to call back if the phone isn't up by the end of today and they'll go smack Grande again for me. Good news is that my phone bill will get a discount this month for all the ass-hattery involved. I love Verizon.
Grande Communications, though? Can suck my non-existant dick. Even if I had been considering them before now as a back up if Verizopn was too expensive, they just lost my business for good, and possibly gained a lot of bad press in the bargain. Way to go.
Basically, this other local company, 'Grande Communications', goes around the Dallas/Ft. Worth area and makes deals with complexes. To wit; 'Let us have control of the wiring in your phone room, and we will offer your tenets a sweet service deal if they chose us as their provider'.
Which is great, I suppose, if as a tenet, you were interested in their offer. Which I wasn't. I like Verizon. They will bend over backwards for you, and in fact tried to Monday when I tried to get the damned phone and why it wasn't working right figured out.
Problem being? Since Grande owns the apartment complex phone box, Verizon can't get in to switch over the two wires to get the old number off and mine functioning completely. My line is activated, you see, but it's not reaching me because of two little wires that Grande hasn't moved and replaced yet.
So I spent a couple of hours getting a clear idea on this and what it takes to get Grande to give me my damned phone line. I got bounced between them, my apartment manager, and Verizon several times. Finally, when Verizon realized that I was getting the run around, they parked me with a tech and started calling themselves and keeping me updated as they talked to Grande.
What it boils down to is 'We (Grande) finally got the service request from Verizon and will switch your wires either Wednesday or Thursday'.
A full week after the phone has been activated.
...Yeah. Can you feel the celtic temper starting to boil? I can.
Anyhow, so Verizon told me to call back if the phone isn't up by the end of today and they'll go smack Grande again for me. Good news is that my phone bill will get a discount this month for all the ass-hattery involved. I love Verizon.
Grande Communications, though? Can suck my non-existant dick. Even if I had been considering them before now as a back up if Verizopn was too expensive, they just lost my business for good, and possibly gained a lot of bad press in the bargain. Way to go.
