silverthorne

Dear Service Desk.

Yes, I know you're overwhelmed a bit with some sort of short in the system.

I realize you're likely short of people.

I honestly have no problem with staying on indefinite hold if I know eventually you will get to me.

But.

When I get kicked out of the system and my privileges revoked because of something wrong in your system and not because I screwed up (I only got one chance when you supposedly get three when trying to sign in, so even if I mis-typed, that should not have happened)?

When, upon getting to the menu, there is no clear option for what I need and no option for just straight-out operator/info desk, so that I get bounced between three departments before being hung up on?

When, upon getting a live person to tranfer me to the right place, the phone rings for three minutes before giving me a busy signal and then hanging up on me?

When, on the third try, your own people can't even get the right department to answer the phone and have to take my number down for a call back which may or may not happen (because apparently someone else in my department got locked out on Friday and hasn't heard back from you either)?

Then there is something seriously fucking wrong.

No love.
Me.