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Listen, I know you're stressed. You're a nurse; that's stressful enough as it is. You're also in a department that you aren't normally in today. I know this. It's also a fast moving one, which adds to the stress, and yes, will scramble your brains a bit if you're not used to the pace.
However.
If you call and ask for something? Please don't get mad at me when I start asking questions about what you want. I'm not being difficult with you. I'm not trying to aggravate you. I'm not trying to waste your time. I'm most definitely not stupid or 'acting' that way just to make your life miserable.
What I am doing is trying to save us both a little time and aggravation by making sure what I bring you the first time is actually what you asked for.
And no, telling me 'it hooks up to this' or 'we use it for this procedure' doesn't help. Neither does 'it's that (thing) that has the (insert color) on the (insert location).' Nine times out of ten, there's at least three different versions of 'that thing', very often with similarities that will still make it hard to figure out which one it is. Not to mention that I don't actually perform any of the procedures, or have the faintest clue of how to. That's why I'm the supply clerk insted of a nurse or doctor. I need to know for sure which one it is, so that we don't waste crucial time and/or harm the patient when I bring the wrong one and you try to use it.
Getting angry at me doesn't help either. Telling me 'I'll find someone who knows what they're doing!' doesn't. (It does make me think 'You know, if you knew what you were doing and actually knew how to ask for what you needed, we wouldn't have this problem.). Getting irritated when I ask for a catalogue number, an IMMs number, or any other definitive reference number only wastes more time.
And threatening to 'call your boss and get this straightened out!' isn't going to make me able to produce what-ever-the-fuck-it-is any faster. It will piss me off though, and cause me to ask for the person who you're muttering 'she doesn't know what I'm talking about and tells me they don't have it' to, especially since 'Do you have a catalogue number I can reference?' is what I actually said.
You do this all the time, lady. To everyone. Even when you're in your own department Cut it out.
No love, but with sincerity,
Your receiving clerk
However.
If you call and ask for something? Please don't get mad at me when I start asking questions about what you want. I'm not being difficult with you. I'm not trying to aggravate you. I'm not trying to waste your time. I'm most definitely not stupid or 'acting' that way just to make your life miserable.
What I am doing is trying to save us both a little time and aggravation by making sure what I bring you the first time is actually what you asked for.
And no, telling me 'it hooks up to this' or 'we use it for this procedure' doesn't help. Neither does 'it's that (thing) that has the (insert color) on the (insert location).' Nine times out of ten, there's at least three different versions of 'that thing', very often with similarities that will still make it hard to figure out which one it is. Not to mention that I don't actually perform any of the procedures, or have the faintest clue of how to. That's why I'm the supply clerk insted of a nurse or doctor. I need to know for sure which one it is, so that we don't waste crucial time and/or harm the patient when I bring the wrong one and you try to use it.
Getting angry at me doesn't help either. Telling me 'I'll find someone who knows what they're doing!' doesn't. (It does make me think 'You know, if you knew what you were doing and actually knew how to ask for what you needed, we wouldn't have this problem.). Getting irritated when I ask for a catalogue number, an IMMs number, or any other definitive reference number only wastes more time.
And threatening to 'call your boss and get this straightened out!' isn't going to make me able to produce what-ever-the-fuck-it-is any faster. It will piss me off though, and cause me to ask for the person who you're muttering 'she doesn't know what I'm talking about and tells me they don't have it' to, especially since 'Do you have a catalogue number I can reference?' is what I actually said.
You do this all the time, lady. To everyone. Even when you're in your own department Cut it out.
No love, but with sincerity,
Your receiving clerk
